SHIPPING POLICY – PELLE PELLE STORE

Welcome to Pelle Pelle Store. We are committed to making your shopping and delivery experience convenient, secure, and reliable. Please read our Shipping Policy carefully before placing an order.

1. Acceptance of This Policy

By placing an order through the Pelle Pelle Store website, you acknowledge that you have read and understood this Shipping Policy.

These terms apply to purchases made through our online store, subject to applicable consumer protection laws.

2. Order Processing

Orders are generally processed within 1–3 business days after successful payment verification.

Please note:

  • Orders placed on weekends or public holidays will begin processing on the next business day.

  • Processing may take longer during holidays, promotional events, or high-volume periods.

  • Orders cannot be modified or cancelled once they have entered certain stages of packaging or shipping preparation, subject to our Order Processing Policy.

You will receive a shipping confirmation email once your order has been dispatched.

3. Shipping Destinations

Pelle Pelle Store ships to customers across the United States and many international destinations.

Our shipping destinations include the United States, Canada, the United Kingdom, Europe, Australia, New Zealand, and other eligible international locations.

Shipping availability depends on the destination and available delivery services.

If shipping is unavailable to your location, you will be notified before completing your purchase.

4. Estimated Delivery Time

Estimated delivery times begin after your order has been processed and dispatched.

Destination Estimated Delivery
United States 6–10 Business Days
Canada 7–12 Business Days
United Kingdom 7–12 Business Days
Europe 7–14 Business Days
Australia & New Zealand 8–15 Business Days
Rest of the World 10–18 Business Days

These are estimated delivery times, not guaranteed delivery dates.

Actual delivery may vary due to customs clearance, weather conditions, courier delays, public holidays, or other circumstances beyond our control.

5. Shipping Confirmation

Once your order has been shipped, you will receive a confirmation email containing the available shipping information, including:

  • Order Number

  • Tracking Number

  • Shipping Carrier

  • Estimated Delivery Date, when available

Please allow up to 48 hours for tracking information to become active after dispatch.

6. Order Tracking

We provide shipment tracking information so customers can monitor their deliveries.

Customers can use the tracking number and the carrier’s tracking system to check shipment updates and delivery progress.

Please remember that tracking updates may take time to appear after an order has been dispatched.

If you experience tracking issues or notice an unusual delay, contact our Customer Support Team for assistance.

7. Delivery Confirmation

When a carrier marks a package as Delivered, its tracking information may be used as evidence of delivery.

Depending on the shipping service, delivery records may include:

  • Carrier Tracking History

  • Delivery Confirmation

  • GPS Delivery Scans

  • Signature Confirmation, where applicable

If your tracking information shows Delivered but you have not received your package, please contact us promptly so we can help investigate the issue.

Delivery records may assist with shipping investigations and payment disputes, subject to the applicable policies of payment providers and consumer protection laws.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

Please carefully check your:

  • Full Name

  • Shipping Address

  • City and Postal Code

  • Country

  • Contact Information

Address changes may be requested before shipment confirmation. However, changes cannot be guaranteed once an order has entered shipping preparation or has been dispatched.

Additional shipping charges may apply if a package must be returned and shipped again because of incorrect customer-provided information.

9. Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Where these charges are not included at checkout, customers may be responsible for paying them.

Customs inspections and clearance procedures may also extend delivery times beyond the original estimates.

We recommend checking your country’s import regulations before placing an international order.

10. Lost or Delayed Packages

If your tracking information has not been updated for several days or your package appears to be lost, please contact us.

Our team will work with the relevant shipping carrier to investigate the shipment.

Shipping investigations typically require 5–10 business days, depending on the courier and circumstances.

We will provide updates when additional information becomes available.

11. Item Not Received Claims

If the carrier marks your package as Delivered but you have not received it, please take the following steps:

  1. Contact Pelle Pelle Store within 48 hours.

  2. Check with household members or neighbours.

  3. Check with building management or your reception desk, if applicable.

  4. Contact your local courier office to inquire about the delivery.

  5. Provide your order number and tracking information to our support team.

We will review the available tracking details and work with the carrier where appropriate.

Reporting within 48 hours helps us investigate promptly. This request does not remove any statutory rights you may have under applicable law.

12. Missing Items

If your shipment arrives with missing items, please notify us within 24 hours of delivery.

To help us investigate, provide clear photographs of:

  • The Shipping Box

  • Shipping Label

  • Packaging Materials

  • Items Received

Please also include your order number and a description of the missing item.

Our team will review the information and assist with the appropriate resolution.

13. Refused or Unclaimed Orders

If an order is refused by the customer or remains unclaimed, the shipping carrier may return the package to the sender.

Original shipping charges may be non-refundable, where permitted by applicable law.

Any applicable return shipping charges, storage fees, customs charges, or reshipping costs may be the customer’s responsibility.

Please contact our support team if you need assistance with a refused or unclaimed shipment.

14. Force Majeure

Pelle Pelle Store is not responsible for shipping delays caused by events beyond our reasonable control.

These circumstances may include:

  • Natural Disasters

  • Severe Weather

  • Strikes and Labour Disruptions

  • Customs Delays

  • Pandemics

  • Transportation Disruptions

  • Government Restrictions

  • Other Unforeseeable Events

We will make reasonable efforts to assist customers and provide updates when such circumstances affect deliveries.

15. Shipping Disputes & Chargebacks

If you experience a shipping issue, we encourage you to contact our Customer Support Team first so we can review the situation and attempt to resolve it.

Depending on the circumstances, shipping investigations may use:

  • Carrier Delivery Confirmation

  • Shipment Tracking History

  • GPS Delivery Records

  • Signature Confirmation, where applicable

  • Order Information

  • Relevant Customer Communications

Customers retain any rights available through their payment providers and applicable consumer protection laws.

16. Contact Information

For shipping questions, tracking assistance, or delivery concerns, please contact our Customer Support Team.

Business Name: Pelle Pelle Store

Email: info@pellepellestore.co

Website: https://pellepellestore.co/

Customer Support: Email assistance available 24/7.

We aim to respond to customer inquiries within 24–48 business hours.

Thank you for choosing Pelle Pelle Store. We appreciate your trust and look forward to providing you with a convenient shopping experience.